Privacy Policy – WallRescue

 Effective Date: 02/01/2026

Great Seneca Remodeling Company, LLC / DBA Wall Rescue values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and disclose information when you interact with Wall Rescue through our website, phone, text messaging, or other communication channels.

We may collect personal information that you voluntarily provide when you contact Wall Rescue or request services, including but not limited to:

• Name
   
• Phone number
   
• Email address
   
• Service address or general location (city or ZIP code)
   
• Photos of drywall damage or related areas
   
• Details related to your drywall repair request
   

We may also collect limited technical information such as IP address, browser type, or device information when you visit our website. This information is used only for website functionality, security, and basic analytics.

Wall Rescue uses the information collected solely to operate and improve our services, including:

• Responding to inquiries and service requests
   
• Requesting photos or additional details related to drywall repairs
   
• Scheduling and confirming appointments
   
• Sending appointment reminders and service-related updates
   
• Providing customer service and follow-up communication
   
• Improving internal processes and service quality
   

We do not use your information for unsolicited marketing or promotional messaging.

By contacting Wall Rescue via phone call, text message, website form, or website chat, you consent to receive service-related text messages, which may include:

• Requests for photos of drywall damage
   
• Appointment scheduling and confirmations
   
• Appointment reminders
   
• Customer service follow-ups
   

Message and data rates may apply depending on your mobile carrier.

You may opt out of receiving text messages at any time by replying STOP. After opting out, you may receive a confirmation message acknowledging your request.

Wall Rescue does not send promotional or marketing text messages.

Phone calls to and from Wall Rescue may be recorded for quality assurance, training, and documentation purposes. Calls are used only for legitimate business communication related to drywall repair services and customer inquiries.

Wall Rescue does not use robocalls, prerecorded messages, or deceptive calling practices.

 No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Wall Rescue does not sell, rent, trade, or share your personal information with third parties for marketing purposes.

We may share limited information only when necessary to:

• Comply with legal obligations
   
• Protect the rights, safety, or property of Wall Rescue or others
   
• Support essential service operations (such as scheduling or communication platforms used to deliver requested services)
   

Any third-party service providers we use are required to maintain the confidentiality and security of your information.

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no method of transmission over the internet or mobile networks is 100% secure, Wall Rescue strives to use commercially acceptable safeguards to protect your data.

We retain personal information only for as long as necessary to:

• Fulfill the purpose for which it was collected
   
• Provide requested services
   
• Comply with legal or business record-keeping requirements
   

Photos and service details may be retained for documentation, warranty, or quality assurance purposes.

You have the right to:

• Request information about the personal data we hold
   
• Request correction of inaccurate information
   
• Opt-out of SMS communication at any time by replying STOP
   

To make a request or ask questions about your information, please contact us using the information below.

Wall Rescue may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact:

Wall Rescue
Phone: 301-250-1921
Website: https://wallrescue.com

 No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.